PlexConnect VoIP FAQ

• What is VoIP and how does it work?

Voice over Internet Protocol is a protocol for converting analog or digital voice to packets and transmitting them over the Internet or private Data Network.

• What new equipment is required?

Depending on the package that you purchase, you may keep your existing phones, or purchase new phones. Typically, our customers save about 20%-50% on service compared to traditional landline voice service. Contact a sales representative today to find out what equipment would be required for you to make the switch to PlexConnect VoIP and start receiving more features for a lot less money.

• Can I keep my existing phone number?

Yes! Whether your number is a local number or a toll free number, we have the availability to port it to our network. You don’t have to change your phone number.

• What is the quality and reliability like with VoIP?

Since we own our network, we have the ability to give priority to voice packets to nearly eliminate packet loss. Besides the fact that you get many new features for much less money by switching to VoIP, you won’t be able to tell a difference in our VoIP service and a regular phone line. Keep in mind your VoIP quality is only as good as your Internet connection, not all providers Internet access is suitable for quality Voice over IP calls.

• How is Plexcom different from other Voice-over-IP Service providers?

Plexcom’s network features world-class engineering and a Super-POP architecture which minimizes use of the public Internet and places your VoIP call just one hop away from most major Internet backbone carriers. Thus our service virtually eliminates jitter, latency and packet loss across the continent and to the PSTN, translating into higher quality calls and more satisfied customers.